RealWear

PARTNER PORTAL IMPLEMENTATION AND CHANGE MANAGEMENT

Project initiation and charter development · Vendor evaluation and procurement · Content audit and migration · Work breakdown structure · Playbook development · Internal change management · Partner onboarding · Usage tracking and governance

Built RealWear’s first partner relationship management platform from a single-password Box folder with zero governance, then drove the harder problem, getting an internal team to actually stop working around it, to 70% adoption across 250+ partners.

The gap
250+ partners across every geography and vertical were running on a shared Box folder with one universal password, no usage data, no access tiers, no data protection. Sales and marketing fielded constant one-off document requests, partners couldn’t self-serve, and there was no foundation to run co-marketing at scale. This was a business risk before it was an inconvenience.

What I built

  • Wrote the project charter and business case, current-state cost, functional gap, what a real system would unlock, to secure leadership buy-in and budget.
  • Ran vendor evaluation against access control, playbook hosting, deal registration, and campaign management needs, selected MindMatrix, and managed procurement through finance and legal to contract.
  • Audited every asset in Box before onboarding a single partner, categorizing for migration, update, or retirement, then built playbooks by partner type (product launches, solution selling, vertical packages for construction, healthcare, manufacturing) against brand standards.
  • Ran the harder problem, internal change management, building the case for why, incentives for partner self-service, and reinforcement loops that made the portal the path of least resistance instead of something people worked around.

Result
70% platform usage and 50% playbook adoption across 250+ global partners within the first year. Became the operational backbone for all subsequent partner enablement, including the Cisco Webex and OverIT campaigns. The governance model later informed the design of Miro’s own partner enablement hub, a second organization built on the same framework.